External Consumer Complaint Channels. Consumers, applicants, borrowers, brokers, and other external parties may submit complaints, service issues, transaction-related disputes, disclosure concerns, advertising concerns, privacy-related concerns, or other customer issues by email to clientsupport@aaalendings.com or by toll-free telephone at 1 (877) 789-8816. These channels are intended for customer complaints and service-related matters requiring review, response, resolution, and, where applicable, escalation to Compliance Department.